Privacy Policy

Introduction

Revelation Technologies, LLC ("Revelation Hosting," "we," "us," or "our") operates the website revelationhosting.com and the associated hosting dashboard. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our game server hosting services.

Information We Collect

Account Information

When you register for an account or purchase a service, we collect:

• Name and email address
• Billing information (processed securely through PayPal — we do not store credit card numbers)
• Account credentials (passwords are stored using industry-standard hashing)

Service Data

When you use our hosting services, we collect:

• Game server configuration settings
• Server telemetry data (player counts, uptime, performance metrics)
• Support ticket content submitted through our help center
• FTP access logs

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website address
• Device and operating system information

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain your game server hosting services
• Process transactions and send billing-related communications
• Respond to support requests and provide customer service
• Send service-related notices (maintenance windows, outages, feature updates)
• Monitor and improve the performance and security of our infrastructure
• Detect and prevent fraud or abuse of our services

Third-Party Services

We use the following third-party services that may collect information:

• PayPal — Payment processing. Subject to PayPal's Privacy Policy.
• Google reCAPTCHA — Bot and abuse prevention. Subject to Google's Privacy Policy and Terms of Service.
• Freshdesk — Customer support ticketing. Subject to Freshworks' Privacy Policy.
• Microsoft Azure — Blob storage for server backups and game files.
• Application Insights — Application performance monitoring and error tracking.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your account information for as long as your account is active or as needed to provide you services. Game server data (world saves, configurations, backups) is retained while your service is active and for a reasonable period after cancellation to allow for reactivation. You may request deletion of your account and associated data by contacting support.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted connections (HTTPS/TLS) for all web traffic
• Hashed and salted password storage
• Network-level DDoS protection
• Restricted access to customer data on a need-to-know basis

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies

We use cookies and similar technologies for session management, authentication, and to remember your preferences. Google reCAPTCHA may also set cookies as part of its bot-detection functionality.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt out of non-essential communications

To exercise any of these rights, please contact us at support@revelationgaming.net or through our support center.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

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